I exclusively accept PayPal as the payment method on my website.

Here's why:

• Security you can trust: PayPal protects your financial information with advanced encryption and fraud prevention technologies, ensuring your details are safe and secure.

• Convenience at its finest: PayPal offers easy one-tap checkouts and allows you to link multiple funding options like credit cards, debit cards, or bank accounts.

• Global accessibility: No matter where you are in the world, PayPal makes payments simple and hassle-free.

• Buyer protection: PayPal provides dispute resolution for eligible purchases, giving you peace of mind every time you shop with Tilly May.

You don't need a PayPal account to purchase! At checkout, simply select PayPal and choose 'Pay with Debit or Credit Card,' then enter your details.

At markets, I accept cash and cards using Square Pay, making shopping in person even easier.

I currently operate as an online store but will be attending various markets where you can shop my pieces in person. Check the Upcoming Markets page for updates on events and locations!

At this time, I don’t provide customisations for my jewellery. This allows me to ensure that every piece meets the highest standards of quality and design. By focusing on pre-designed collections, I can maintain consistency in craftsmanship and deliver pieces that reflect the essence of Tilly May.

I carefully select high-quality materials to ensure durability and lasting beauty. My jewellery is crafted using 14k gold plating, stainless steel, gold stainless steel, cubic zirconia gemstones, and simulated gemstones. Each material is chosen for its strength, aesthetic appeal, and ability to maintain its finish over time.

For detailed information on how to care for your pieces, check out my Jewellery Care Guide.

Yes! All jewellery comes in a protective pouch, making it perfect for gifting. If you’d like additional gift packaging or personalised options, feel free to reach out to me, and I’ll let you know what’s available.

I do not offer refunds or exchanges for change-of-mind purchases. However, if your item arrives damaged or faulty, please reach out to me as soon as possible so I can assist you.

For full details, please check out my Returns Policy page for more information.

No, I currently only ship within Australia. My focus is on providing high-quality jewellery with reliable shipping across the country.

Absolutely! Once your order is dispatched, you'll receive a tracking number via email so you can monitor its journey until it arrives.

Orders are typically processed within two business days, and delivery times vary depending on your location in Australia. Please check my shipping details for estimated timeframes.

I occasionally run special promotions and discounts. Keep an eye on my website or follow my social media pages for updates on exclusive offers.