Thank you for shopping with Tilly May!

Refunds and Exchanges

Refunds are available on eligible orders and will incur a $10.00 postage and handling fee.

I do not offer refunds or exchanges for earrings due to sanitary reasons. For health and hygiene purposes, I cannot resell earrings once they have been worn, tried on, or removed from their original packaging. This ensures the safety and well-being of all my customers.

For necklaces, I am happy to provide refunds or exchanges, provided they meet my returns criteria.

Faulty Items

Should you receive an item that is damaged or defective, please contact me via Instagram @tillymayofficial within 7 days of delivery. To assist in resolving the issue promptly, I may request photos or further evidence. I aim to respond within 1–2 business days (Mon–Fri, AEST).

Items I Cannot Accept

• Items that are not returned in their original condition, e.g., worn, scratched, damaged, or not in original packaging.

• Earrings, due to sanitary reasons. For health and safety, any earrings returned after being opened, worn, or handled cannot be accepted.

• Sale items.

All refund requests are evaluated individually. To initiate a return, please reach out to me via Instagram @tillymayofficial. If approved, I will provide further instructions for the process.